Shipping Policy

All orders are processed within 48 hours. Orders are shipped after processing and should be received 3-5 business days after processing. We do not do process orders made on Sundays until Monday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time

Delivery delays can occasionally occur.

Pawgone Good ships to addresses within the U.S., U.S. Territories, and addresses.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Pawgone Good is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Pawgone Good is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

We currently do not ship outside the U.S.

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, you must have proof of purchase and merchandise must be in the original packaging. Our return policy does not apply to discounted or sale items. These items are not eligible for return, refund or exchange.

To initiate a return, please email us at pawgonegoodllc@gmail.com. We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at

PawGone Good
5614 W Grand Pkwy S
Ste 102 PMB 1027
Richmond, TX 77406

Email: Pawgonegoodllc@gmail.com

Phone: 832-590-0050

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Please take note that all apparel and accessories items are marked as final sale and are non-refundable.

Before you explore our apparel, please read our Disclaimer: Pet Size and Weight Limit. Our products are designed for small puppies, small to medium-sized breed dogs, and cats weighing up to 30-35 lbs. Should you need help with sizing or compatibility, our dedicated customer support team is here to assist you.

As you consider accessories, please be aware of our Accessory Sales Disclaimer: Final Sale and Quality Assurance. All accessory sales are considered final and cannot be refunded. We take great pride in our high-quality items, and if you ever encounter any concerns, rest assured that our management is committed to addressing them responsibly. Your satisfaction and your pet’s happiness are our top priorities.

Thank you for choosing PawGone Good, where we combine style with ethical practices to give your pets the best experience possible!

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.